FAQ

Ordering

How do I place an order?

Select your preferred product, choose the available colour and size, then click Add to Cart. Review your shopping cart and complete payment through our secure checkout.

How do I know whether my order was successful?

After completing checkout, you will receive an order-confirmation email. Please check your spam or junk folder if it does not appear in your inbox.

Can I change or cancel my order?

We will try to assist you, but orders that have already been processed or shipped cannot always be changed or cancelled.

Can I change my delivery address?

Contact us immediately with your order number and the correct delivery information. An address cannot be changed after the order has been shipped.

Products and Sizing

How do I choose the correct size?

Please check the product description and size chart before purchasing. Measurements may vary between different products and suppliers.

If you are between two sizes, we generally recommend choosing the larger size.

Are the product colours accurate?

We make every effort to display colours accurately. However, colours may appear slightly different depending on your screen settings, lighting and device.

Do faux-fur products contain real animal fur?

Products described as faux fur are made with synthetic materials designed to create a soft, fur-like appearance. Always review the materials listed on the individual product page.

Shipping and Tracking

How long does order processing take?

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

How long does delivery take?

Delivery time depends on your location and the shipping option selected during checkout. Delivery estimates do not include order-processing time or unexpected carrier delays.

How can I track my order?

After your order ships, you will receive a tracking email. Use the tracking link included in that email to view the latest delivery updates.

Why has my tracking information not updated?

Tracking information may take several business days to update after shipment. Delays may also occur during customs processing, weekends, public holidays or high-demand periods.

Returns and Refunds

Can I return an item?

Eligible change-of-mind returns may be requested within 30 days of delivery. Products must be unworn, unused and returned with their original tags and packaging.

How do I request a return?

Email bodajhi_delcos@outlook.com with your order number and reason for return.

Do not send the product back until your return request has been approved and you have received return instructions.

What should I do if my product arrives damaged?

When will I receive my refund?

Approved refunds are sent to the original payment method after the returned product has been received and inspected. Your bank or payment provider may require additional time to process the refund.

Payment and Security

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your country.

Is my payment information secure?

Payments are processed using secure payment providers. Venzalune does not directly store complete payment-card details.

FAQ